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Privacy Policy

On this page, we highlight the most relevant aspects of our Privacy and Personal Data Protection Policy, based on compliance with the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and Council.

Tam Tam Percusion S.L., located at PISA Ind. Park, Balance 52, postal code 41927, Mairena del Aljarafe, Seville, informs the users of its website about its personal data protection policy, so that users can freely and voluntarily decide whether they wish to provide Tam Tam Percusion S.L. with the personal data that may be required of them or that may be obtained from them when subscribing to or registering for any of the services offered by Tam Tam Percusion S.L.

 Tam Tam Percusion S.L. reserves the right to modify this policy in order to adapt it to legislative or jurisprudential developments, as well as to industry practices. In such cases, Tam Tam Percusion S.L. will announce the changes introduced on this page reasonably in advance of their implementation.

 Tam Tam Percusion S.L. provides users with the appropriate technical resources so that, prior to providing data, they can access this notice about the Privacy Policy or any other relevant information and can give their consent for Tam Tam Percusion S.L. to proceed with the automated processing of their personal data. Except in the fields where otherwise indicated, responses to questions about personal data are voluntary, and failure to respond will not result in a decrease in the quality or quantity of the corresponding services unless otherwise indicated.

Information on Data Protection

The personal data that may be collected directly from the data subject will be treated confidentially and incorporated into the corresponding data processing activity owned by Tam Tam Percusion, S.L.

Data Controller

Tam Tam Percusion S.L.

 VAT Number (CIF): B-91349290

 Address: PISA Ind. Park, Balance 52, Postal Code 41927, Mairena del Aljarafe, Seville, Spain.  Data Protection Officer Contact: dpo@ascendiarc.com

Purpose

The purpose of the data processing corresponds to each of the processing activities carried out by Tam Tam Percusion S.L., which are accessible in the Record of Processing Activities.

Legal Basis

The processing of your data is based on the fulfillment of legal obligations by Tam Tam Percusion S.L., the performance of tasks carried out in the public interest or in the exercise of official authority, compliance with a legal obligation applicable to the data controller, or when the processing purpose requires your consent, which will be obtained through a clear affirmative action. You may consult the legal basis for each of the processing activities in the Record of Processing Activities.

Data Retention

Personal data provided will be kept for the time necessary to fulfill the purpose for which they are collected and to determine potential liabilities that may arise from the purpose, in addition to the periods established in the regulations on archives and documentation.

Data Communication

Personal data will not be communicated to third parties, except under legal obligation, nor will international data transfers be carried out. You can consult the recipients for each of the processing activities carried out by Tam Tam Percusion S.L. in the Record of Processing Activities.

Rights

Interested parties have the right to obtain confirmation as to whether we are processing personal data concerning them.

 Interested parties have the right to access their personal data, request the rectification of inaccurate data, or request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

 Interested parties have the right to revoke or withdraw the consent given for the processing of their data for specific purposes at any time.

 In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data, in which case we will cease processing them unless necessary for the fulfillment of a legal obligation.

 In certain circumstances, interested parties may request the restriction of the processing of their data, in which case we will only retain them for the exercise or defense of legal claims or compliance with legal obligations.

 In certain circumstances (when processing is carried out by automated means and based on consent), interested parties may request the portability of their data so that they are transmitted to another controller.

 Interested parties may exercise their rights by contacting the Data Controller, in this case Tam Tam Percusion S.L., through any of the provided contact methods, who will provide instructions for exercising these rights.

 Interested parties have the right to lodge a complaint with the Spanish Data Protection Agency (www.agpd.es) if they are not satisfied with the exercise of their rights.

What type of data do we process and for what purpose?

 Tam Tam Percusion does not process sensitive data under any circumstances. We neither request sensitive data from users nor store it in any format. Information regarding racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, sexual orientation, or identifiable behavioral data of users is not recorded in any of our systems.

 The purpose and data processed depend on the requested action:

Web Clients:

 When you purchase a product from our online store, the data you provide will be used to process, ship, and invoice the purchased products. To place orders in the online store, each customer voluntarily and under their responsibility provides their personal data (name, surname, address, phone number, billing information, and payment method), which must be truthful and accurate.

Shipping:

 To complete shipments, you authorize Tam Tam Percusion, S.L. to transfer your personal email address to the selected shipping company so they can inform you about the delivery of your order.

Newsletter / Commercial Communications:

 In cases where you grant us your consent as provided in Article 21 of the Information Society Services Act, we will use your identifying and contact data to send you information about website updates, industry news, as well as promotions and offers related to our products and services.

 The validity of the promotions we send you may be subject to product availability and specific terms. For any questions, we will provide you with the promotion conditions through our Customer Service Department.

Contact Form:

 The personal data you send us through the contact form will be used solely to respond to your inquiry. The collected information is limited to identifying and contact details, as well as information related to the nature of your request.

 Regarding automatically collected browsing information, we recommend you read our Cookie Policy.

Use of WhatsApp as a Communication Channel:

 At Tam Tam Percusion, we handle your personal data with maximum responsibility and transparency. As part of our customer service channels, we use WhatsApp exclusively for informational purposes related to:

  • Order information or tracking.
  • Incident resolution.
  • Handling queries or requests related to our products or services.

By providing us with your mobile phone number, you expressly consent to us contacting you through this means within the framework of our commercial relationship. We will not use WhatsApp for advertising purposes unless you specifically authorize us to do so.

 This processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the Organic Law 3/2018 (LOPDGDD), guaranteeing your rights and the confidentiality of your data at all times.

Data Controller

 The data controller for information collected through this website is Tam Tam Percusion, S.L. (Tam Tam Percusion); Tax ID: B91349290; Address: Balance, 54, Mairena del Aljarafe - Sevilla; Phone: +34 954 907 226; Email: info@tamtampercusion.com

 As a user, you may directly contact our Data Protection Officer at info@tamtampercusion.com , indicating "Data Protection Officer" in the subject line.

Accuracy of the Information

 Users and/or customers will always be responsible for the accuracy of the data provided, and for notifying any changes. Tam Tam Percusion is exempt from any liability in this regard. Tam Tam Percusion reserves the right to exclude from registered services any user and/or customer who provides false data, without prejudice to any other actions that may apply by law.

How long do we retain your information?

 If you are a customer, we will retain your financial information (invoices, accounting records, etc.) for at least the legally established periods.

 If you are subscribed to our mailing service, we will retain your data as long as no errors in the delivery of information to your email are detected. In any case, you can exercise your rights regarding your data at any time by contacting us at info@tamtampercusion.com or via postal mail.

Recipients of the Data and International Transfers

 All data processing collected through our website does not involve international data transfers. Regarding data recipients, please note that when you make an online purchase for home delivery, your full name, delivery address, and phone number will appear on the package to facilitate delivery communication between the transport company and the recipient.

What are my rights as a user?

 You have the right to:

  • Access
  • Rectification
  • Erasure
  • Opposition
  • Restriction of processing
  • Portability

How can I exercise my rights?

 You can exercise some of these rights directly through the website, as it allows users to access their own provided data and electronic invoicing. You may also contact us at any time via info@tamtampercusion.com or by postal mail at:

 Tam Tam Percusion, S.L.

 Balance, 54 Mairena del Aljarafe

 41297 Sevilla (Spain)

 To exercise your rights, you will need to send us a copy of your ID (or equivalent document) and provide an address where we can confirm receipt of your request and the actions taken. Exercising these rights is free of charge.

Social Media

Through our website, you can access the open social media platforms Instagram, Facebook, and YouTube. These are sites where users can register and follow us free of charge.

On these social media platforms, users can learn about our activities, opinions, and access photos and videos. Users should be aware that these platforms are independent from www.matguitars.com and are public, meaning they are visible to all users, and that the privacy policies applicable are those set by Facebook, Instagram, or YouTube. Tam Tam Percusion does not own these social networks.

Cookie Policy

Use of Cookies on the websites of Tam Tam Percusion, S.L. (www.tamtampercusion.com, www.matguitars.com , www.drumfest.tamtampercusion.com)

In compliance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, we inform you that Tam Tam Percusion, S.L. uses cookies on its websites to facilitate and enhance user navigation, remembering previous browsing activity, user login names, user preferences, and offering each user information that may be of interest.

 If you have any questions regarding this Cookie Policy, you can contact us at info@matguitars.com 

 You can also find complete information regarding cookie regulations on the Spanish Data Protection Agency's website: www.aepd.es 

What are cookies?

 A cookie is a file that is downloaded to your computer, tablet, or phone that allows, among other things, the collection of statistical information, the storage and retrieval of information about the user's browsing preferences, and the ability to identify the user.

 Additionally, cookies make navigation more user-friendly by, for example, remembering the user’s language, browser type, preferences, retaining items in the shopping cart, etc.

 Tam Tam Percusion, S.L. uses different types of cookies to make navigation more user-friendly:

  • Technical cookies: These help make websites more user-friendly by saving user preferences, selecting ads for the user, and saving search results.
  • Third-party and advertising management cookies: These collect anonymous statistical data about visits to monitor the advertising campaigns we have in place, allowing us to know how many people visit a page, how many clicks a campaign has, etc.
  • Statistical cookies: These inform us about visit dates, which pages the user visits, and so on.
  • Session cookies: These store user data when they start a session so they don't have to re-enter it each time they visit our website, or to show users their favorite pages or recently visited pages.
  • Analytical cookies: These allow us to know from which website the user accessed Tam Tam Percusion, S.L.'s websites, which keywords were used to find us, how many times the user has visited us, and for how long.

Expiration of the cookies used by Tam Tam Percusion, S.L.

 Depending on their expiration, Tam Tam Percusion, S.L. uses the following types of cookies:

  • Session cookies: Expire when the user closes the session.
  • Service cookies: Related to a personalized service within the website and expire within 24 hours.
  • Permanent cookies: Remain installed in the user's browser and are activated whenever their use is not disabled.

Managing cookies

 If you want to configure how cookies are managed in your browser, here are links to guides for the main browsers and devices:

Acceptance of cookies

 When you first access our website, a window will appear informing you that we use cookies and providing information about our Cookies Policy. If you continue browsing after being informed about our Cookies Policy, we will understand that you agree to the use of cookies by Tam Tam Percusion, S.L.'s websites.

 However, you can change your cookie settings at any time in your browser to accept or reject cookies or to have your browser notify you when a server wants to store a cookie.

 If you block or do not accept the installation of cookies, it is possible that some services on our website may not be available to you.

Security Measures

 Tam Tam Percusion, S.L. has adopted the appropriate levels and security measures for the protection of personal data, installing the necessary technical measures in their systems and files to ensure the confidential treatment of data and to prevent its loss, alteration, and unauthorized access.

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